When you send an invoice, Parsley Pay emails your customer with a PDF attachment and a button to pay online. The whole process happens with a single click.
From the invoice detail page, click Send Invoice. The email is delivered immediately to the email address on file for that customer.
You can also send directly from the invoice creation screen by clicking Send now instead of saving as a draft.
Your customer receives an email containing:
The email is sent from noreply@parsleypay.com and the reply-to address is set to your email, so any customer replies come directly to you.
The payment link included in the email is unique to each invoice. Each time your customer opens the link, Parsley Pay records a view. You can see the view count and the date the link was last opened on the invoice detail page — useful for knowing whether your customer has seen the invoice.
No personally identifiable information about the viewer is recorded — we only track that the link was opened, not who opened it or from where.
If you need to resend an invoice — for example, if the customer says they didn't receive it — open the invoice and click Resend Invoice. A fresh email with an identical payment link will be sent. The invoice status remains unchanged.
In the rare event that the email cannot be delivered (for example, because the customer's address is invalid), you'll see an error on the invoice page. Double-check the customer's email address and try again.